Best Quality VOIP Service
Focus on providing the best quality VOIP service with a wide range of routes and coverage. Delivered fast!
Escalation Contact Points & Service Reliability
Dear Valued Customer,
Cloud Your Network Solutions Inc. does understand time response for customer in their issues. Our trained technical support geared up to serve you at their best. They have multiple and specialized skill which enables them to isolate, analyze and make recommendation to resolve service issues. Kindly help us follow below escalation list which will guide you for the step by step escalation process.
Team CYN Solutions
Level
CUSTOMER SUPPORT
REPRESENTATIVES
- 3 minutes response in chat. Initial resolution or findings or action within 30 minutes.
- Update within every 2 hours the issue is not resolved.
>3 hrs | 24/7
CONTACT NUMBER
+63-2-83966399 local 129
CONTACT PERSON
Customer Support Personnel or Team Leader
SKYPE ID
live:customersupport_302
Level
TECHNICAL SUPPORT
REPRESENTATIVES
>0 to 3 hours | 24/7
CONTACT NUMBER
+63-2-83966399 local 116
CONTACT PERSON
Network Engineer on duty
SKYPE ID
live:techsupport_9
*CYN Solutions is an affiliate of ACESTAR Telecoms Hongkong. ACESTAR NOC supports CYN Solutions Inc.
Level
SENIOR TECHNICAL
SUPPORT
>3 hrs | Monday-Friday
11:00AM to 8:00PM GMT+8
CONTACT NUMBER
+63-2-83966399 local 120, 119 and 137
CONTACT PERSON
Aries Yuson / Franz Francisco / Efren Bonavente
SKYPE ID
live:aries.yuson
live:franz.francisco_1
live:7b5b78f7fbdb3c5b
Level
CARRIER OPERATIONS &
NETWORK SERVICES MANAGER
>6 hrs | Monday-Friday
10:00AM to 7:00PM GMT+8
CONTACT NUMBER
+63-2-83966399 local 121
CONTACT PERSON
Rod Frivaldo
SKYPE ID
live:rod.frivaldo
Level
MANAGING DIRECTOR
>8 hrs | Monday-Friday
10:00AM to 7:00PM GMT+8
CONTACT NUMBER
+63-2-83966399 local 126
CONTACT PERSON
Cornelius Macalino
SKYPE ID
neilmacalino
Why work with us?
Our team is composed of dedicated and experienced people who are passionate about delivering a wide suite of VOIP service and business solutions to our customers.
Flexible configuration and arrangement to fit your budget and achieve your business goals.
Partnership with AMEYO for delivering Omni-channel Solution with Philippine in-country support.
Facilities co-located in data centers in the Philippines (open to PLDT Vitro) and Los Angeles, USA (CORESITE).
Here at CYN Solutions, we’re not just a service provider, we are your business partners. We strive to give the best customer experience and earn your trust.
Here are the key elements of our mission
24/7 Support
Provide great customer service by being proactive, knowledgeable and transparent. 24/7 support and customer self-service web-portal. Always available!
Great Value & Innovation
Provide great value and innovation to all of our customers from VOIP Telephony to Omni-channel (AMEYO) solutions. Competitive price!
One-Stop-Shop Provider
Work to promote best overall VOIP service and cloud solutions. Your one-stop-shop provider!
Our Partners